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As a locally owned and operated business, client satisfaction is very important to us. We want to make sure we have all the details so that we can address any concerns on time. Please have the following documents available for reference and review before starting this Client Satisfaction Inquiry. (signed agreement, seller disclosures, Inspection addendum, inspection resolution, and inspection report). After reviewing the documents, please take photographs of the issue so you can attach them to this form for our review. If you have any questions or concerns regarding this form, please contact us, and we will be more than happy to assist you.

*If you do not have a reference number, skip this box and provide the property address below.

Name of client as listed on Agreement*

Inspected Property Address*

Please Provide a detailed description of your concerns:*

How was the issue discovered?*

When was the issue first discovered?* (If you don't remember the exact date, the estimated date around when you noticed the issues is acceptable.)

Final Walkthrough Date*

Please Upload any pictures and/or supporting documentation

What corrective action has been taken thus far (if any)?

If an estimate has been given, please attach a picture or document here.

Was the issue disclosed by sellers?*

No Yes No Sellers Disclosure Unsure

Attach a copy of the seller's Disclosure

Were you present at the inspection?*

No Yes

Was the home occupied at the time of the inspection?*

No Yes Unsure

Did the inspector review the findings with you at the end of the inspection?*

No Yes

Did you read the entire report, including the section headers, limitations, and observations?*

No Yes

Is the issue you are concerned about mentioned in the inspection report?*

No Yes

Did you follow the advice of your inspector and have areas of concern in the inspection report further evaluated by a qualified contractor?*

No Yes

Did you consult with your Real Estate Agent and determine your areas of concern to submit in your Inspection Addendum?*

No Yes

Did the Seller agree to fix or pay for all of the items you submitted in your Inspection Addendum?*

No Yes

Total House Inspection performs all inspections according to the International Association of Certified Home Inspectors (InterNACHI) Standards of Practice. These standards are referenced in our agreement and your inspection report. Please take a moment to review the standards by visiting www.nachi.org/sop, and verify that your concern is included in—or excluded from—a standard inspection, and answer below.

Key Points from the standard:

Inspector(s) only inspect for material defects included in this standard.
Inspector(s) visually evaluate the condition of the property and cannot inspect latent, concealed or hidden defects not discoverable in a non-intrusive/non-invasive manner.
Inspector(s) are not required to determine compliance with codes or regulations.

Is the issue you are concerned about addressed in the InterNACHI Standard of Practices (SOP)?*

No Yes

Did the sale include (or did you purchase) a home warranty?*

No Yes

What is the desired optimal outcome from this inquiry?*

I hereby acknowledge the information provided above is true and accurate and understand that any fraudulent, misleading, or false statements, documents, or information provided will result in the immediate and permanent dismissal of this and any other claims submitted.

Experience in the building industry. NACHI Certified Home Inspectors. Licensed Builder. Flexible appointments. Weekend inspections. 24/7 Online inspection scheduling.

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totalhouseinspection@gmail.com